We hope you love your Feder Jewel as much as we do. However, if you are not satisfied with your order please read our policy and follow the instructions below.
In order to help us deal with your returns efficiently, please contact us via Email to let us know that you wish to exchange or return your items before you send them to us.
Please note that all online returns and exchanges are subject to a quality control inspection before they are accepted.
Merchandise purchased on Feder website may be returned, in its original condition, for exchange or full refund within fourteen (14) days from the date of delivery.
Should a product be returned for exchange by you or a gift recipient to our Customer Service Center, the following shall apply: if the product returned is less expensive than the exchanged item, a credit card must be provided to charge the difference in value. If the product returned is more expensive than the exchanged item, a gift card of the price difference will be issued.
Items should be returned in their original condition and include the original sales receipt, certificates and packaging. Where an item is not returned in its original condition, we are permitted by law to reduce your refund to reflect any reduction in the value of the returned item caused by your excessive handling or use of the item (including, for example, any loss of or damage to the item, its presentation box or any certificate). We will refund you on the credit or debit card used by you to pay.
Due to sanitary reasons we do not offer refunds or exchanges on earrings unless faulty.
When you order a Personalised Item from our website, we will create a specific and potentially unique item designed around your own specific requirements.
You may change your mind and notify us that you wish to cancel your order for Personalised Item at any time before you receive our Confirmation email of your order for Personalised Items (see Ordering process and contract formation).
Once you have received our Confirmation email, a binding agreement will be formed and you will no longer have the ability to cancel your order. If however your item is faulty, not as described or does not match the specifications contained in your order.
We cannot exchange or return items that have been engraved, personalised or altered.