Terms of use

Terms & Conditions of Use of the Website Feder Jewellery

By continuing to use this Website, you are indicating that you accept these Terms & Conditions of Use. If you do not agree to be bound by these Terms & Conditions of Use you should immediately stop using the Website.

Please note that any purchases you make on this Website will be governed by our Terms & Conditions for Buying Goods Online.

Please also read our Privacy Policy for details about data protection and how we use the personal information you give us through this Website.

You can print out any page from this Website, including any of its Terms & Conditions, by selecting Print from the File menu of your internet browser.


"We" and "us" means Feder Jewellery UK LTD. company.

"Website" means the website at www.federjewellery.com.

"You" means the person using the Website whether as a guest or as a registered user.

The Terms & Conditions quoted here also apply to any of our content displayed on agreed third party websites.

Website content

All copyright, trademarks and other intellectual property rights in all materials or content contained in the Website are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale or posting details through this Website.

Except as specifically authorised below, you may not do any of the following without obtaining our prior written consent:

copy, reproduce, distribute, republish, download, display, post, transmit, commercially exploit or create derivative works of any part of the Website. This prohibition applies, but is not limited, to the text, graphics, animations, photographs, pictures, data, images, audio and video clips available from the Website; download, edit, reproduce or use any material and content contained within the Website for the purpose of advertising, promoting, endorsing or implying any connection with you or any third party; utilise any data mining, robots, or similar data gathering/extraction tools to extract (whether once or many times) for re-utilisation, any substantial parts of the Website; or create and/or publish your own database that features substantial parts of this Website (including without limitation prices and product listings). You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact page to apply for permission to reproduce the Website or any part of it.

Your obligations;

Restrictions on use

You may not modify, alter, or frame the materials on this Website that are viewed, downloaded, or otherwise accessed by you. Your license does not include: any right of resale or of commercial use of this Website or its contents; any derivative use of this Website or its contents; or any use of data mining, robots, or similar data-gathering and extraction tools in connection with this Website. You may not remove or alter any proprietary notices, including copyright notices, contained on any downloadable materials, and you must comply with any applicable end-user license agreements. You may not input or upload onto this Website any information or computer code that is intended to, or is likely to, damage, interfere with, alter, intercept, or expropriate any system, this Website or its contents, or that infringes upon any intellectual property rights of Feder Jewellery or any third party. Inappropriate and unauthorized inputs and uploads include Trojan horses, worms, time bombs, cancelbots and other unauthorized computer programming routines. You are also prohibited from posting or transmitting any unlawful, threatening, obscene, libelous, or otherwise offensive material, or engaging in any kind of harassment activity via this Website or any website linked to it.

Feder Jewellery prohibits caching of any portion of this Website and any unauthorised links to this Website and unauthorized framing of it. Feder Jewellery reserves the right to disable any unauthorized links or frames.

We may monitor any activity and content associated with the Website. We will investigate any reported violation of these Terms & Conditions of Use or complaints relating to the Website and take any action that we believe is appropriate.

Limitation of liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.


To the extent permitted by law, Feder Jewellery shall have no liability for the deletion of any communications or information collected, maintained, or transmitted by this Website or the failure to store any information, including personalised settings. Feder Jewellery shall have no liability with respect to any information posted by users on chat rooms, bulletin boards, or other user forums.

User submissions

Any comments, suggestions, testimonials, endorsements, ideas, or similar material disclosed, submitted or posted by you on this Website or in connection with it will be considered non-confidential, non-proprietary and not personal either to you or to anyone else. By disclosing, posting, or submitting any such material, you grant to Feder Jewellery and its affiliates a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, edit, publish, translate, rework, distribute, and display that material without compensation or acknowledgment of source.

Links to other websites

Although this Website may contain links to other Websites, Feder Jewellery has no control over those linked Websites. You acknowledge and agree that Feder Jewellery is not responsible for the availability of those linked Websites or their content. Feder Jewellery provides links as a convenience and does not endorse the proprietors or content of any linked Websites, including any linked Website of any company related to Feder Jewellery, in control of it, or under common control with it.

Full gift card terms and conditions

  • The balance on the gift card can be used for purchases at Feder Jewellery online website in full or part payment.
  • More value can be added to the gift card via a request sent to us by email.
  • In the event of 24 months of consecutive non-use, the gift card will expire and the balance remaining will be deducted ("Use" includes a balance enquiry).
  • Gift cards may not be exchanged for cash or other vouchers or used as a deposit on a credit agreement.
  • No change will be given when a gift card is used to purchase goods or services but the balance may be applied to future purchases.
  • The minimum amount required to activate or top up the gift card is $100.
  • As we do not collect information about gift card customers, we cannot replace or reimburse the value of the gift card if it is lost, stolen or damaged. Gift cards should be looked after carefully.
  • When a gift card is used to purchase goods or services, any remaining balance will be shown within the gift cards payment page for online orders. We update the balance on our secure database.
  • The gift card can be spent on any goods or services online at Feder Jewellery website.
  • The gift card is not a cheque guarantee, credit, debit or charge card.
  • Feder Jewellery reserves the right to amend the terms applying to gift cards at any time. Any such change and action to be taken as a result will be given in advance by notices on Feder Jewellery website.

Your obligations when posting or uploading content

By submitting any content to us, you represent and warrant that:

  • you are the sole author and owner of the intellectual property rights in that content or that you have permission from the owner and you have obtained the informed consent of any subjects of the images and that any subjects featured in any such images are at least 18 years of age at the time such material was created;
  • all "moral rights" that you may have in such content has been voluntarily waived by you;
  • all content that you post is accurate;
  • you are at least 18 years old;
  • use of the content you supply does not violate these User Content Terms of Use and will not cause injury to any person or entity.
  • You further agree and warrant that you shall not submit any content:
  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party's copyright, patent, trade mark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that violates any law, statutes, ordinates or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, of a sexual nature, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • for which you were compensated or granted any consideration;
  • that includes any information that references other websites, addresses, email addresses; contact information or phone numbers;
  • that contains any computer viruses, worms or other potentially damaging computer programs or files.
  • You agree to compensate and hold us (and our officers, directors, agents, subsidiaries, joint ventures, employees and third party service providers, including, but not limited to, Bizarre Voice, Inc) harmless from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorney's fees, arising out of a breach of your representations and warranties set out above or your violation of any law or the rights of a third party.

Our liability to you

While we make every effort to ensure our Website is as accurate, current, complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you contact us prior to placing an order on the Website.

The Website is provided, on an "as is" and "as and when available" basis without any representation or endorsement and we make no warranties of any kind, whether express or implied, in relation to the Website or its content offered on the Website.

We cannot guarantee that the Website is free from computer viruses, and you should take your own precautions in this respect. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website. If a fault occurs in the service you should report it to contact@federjewellery.com and we will attempt to correct the fault as soon as we reasonably can.

We will try to make sure that the Website is always available. However, this is not always possible and access to the Website may be suspended temporarily and without notice in the case of any system failure, maintenance or repair or for any other reasons outside our control, as well as for any breach by you of these Terms & Conditions of Use.

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.

Measuring guides

All measuring guides found in this Website are provided as a reference only. You are responsible for determining the size of product that you wish to order. Any product that does not fit may be returned (or re-sized) to Feder Jewellery in accordance with your legal rights and as set out below.

Suspension or termination of the Website or services

We reserve the right to suspend or terminate the Website or remove any of the services on it with immediate effect at any time, and without notice, for example if:

  • there is a change in the law that limits our ability to provide the Website;
  • an event beyond our control stops us providing the Website (eg: technical difficulties).
  • Changes to Terms & Conditions of Use of this Website
  • We reserve the right to change these Terms & Conditions of Use from time to time. If this happens, we will post the new Terms & Conditions of Use on the Website. It is your responsibility to ensure you regularly check these Terms & Conditions of Use to familiarise yourself with their terms and check any updates. If you do not wish to be governed by the revised Terms & Conditions of Use, please stop using the Website.

    How we may use any content you submit

    For any content that you submit, you grant us a perpetual, irrevocable, royalty-free, transferable right and licence to use, reproduce, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technologies throughout the world (whether in whole or in part, and whether cropped, adapted, altered or otherwise manipulated) without compensation to you.

    All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete (without notice) any content on our Website that we deem, in our sole discretion, to violate the content guidelines or any other provisions of these User Content Terms of Use. We do not guarantee that you will have any recourse through us to edit or delete any content you have submitted. Ratings and written comments are generally posted within 2-4 business days from submission. However, we reserve the right to remove or to refuse to post any submission for any reason.

    You acknowledge that you are responsible for the content of your submission. None of the content that you submit shall be subject to any obligation of confidence on our part, our agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

    How we may use your details

    By submitting your email address in connection with your rating and review or your stories, you agree that we, and any third party service providers, may use your email address to contact you about the status of your review and for other administrative purposes.

    We may be required to disclose and shall disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

    Checkout assistant service

    When you use our online stores, such as [www.federjewellery.com], details of any products that you seek to purchase and your email address may be collected as you fill in the Checkout form. If you do not complete your purchase we may contact you using these details to offer our assistance (in case, for instance, you were experiencing technical difficulties) and allow you to finalise your purchase.

    You can choose to stop receiving our Checkout Assistance emails at any time by following the link/instructions at the bottom of each assistance email.

    Terms & Conditions for Buying Goods Online at Feder Jewelry

    Please read these Terms & Conditions for Buying Goods Online before placing an order. By placing an order using this service you are accepting these Terms & Conditions for Buying Goods Online. These Terms & Conditions for Buying Goods Online only apply to goods purchased online using this Website.

    Definitions & general considerations

    "We" and "us"

    Feder Jewelry

    means Feder Jewellery UK LTD., a company incorporated and registered in England and Wales with company number 10444301 and registered address 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Phone line 07492484088


    means the website at www.federjewellery.com


    means the person using the Website to purchase any of our goods online.

    "Working days"

    means all days other than Saturdays, Sundays and English statutory and public holidays.

    By using the Website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this Website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.

    Process for online orders and cancellations

    Ordering process and contract formation

    By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

    Certain steps must be followed for a binding contract to be formed between us, which are described below. After you have placed your order:

    We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us and at this stage no contract is formed between us;

    Payment will be processed and taken when the order is placed with us. This is not an order confirmation or order acceptance from us.

    Your order will go into production shortly after the order is placed and payment is processed.

    Once your order is in production and after payment was received, we will send you a confirmation email. This email constitutes a formal acceptance of your order by us. This also means that a contract between us is agreed and we are obliged to fulfill our obligations under this contract.

    Please note that orders (whether for Personalised Items or other items) will only be despatched once we have authorisation from your payment card issuer and the item is ready. We will aim to inform you as soon as possible if there is an issue with the payment authorisation process or with any validation checks for your order. We will not accept your order if payment is not authorised. Where there are issues with the authorisation process or validation checks, your delivery may be delayed as a result.

    We do not have to accept your order, and in particular, we will not accept your order if:

    • your payment is not authorised;
    • there is an error on our Website regarding the price or other details of the goods;
    • you have cancelled your order in accordance with the instructions below
    • We will be in contact with you as soon as practicable (by email or by phone) in each of the above circumstances to discuss your options. We reserve the right to refuse any order.

    Cancelling an order before despatch

    If you change your mind after placing an order, you can cancel it at any time before we have sent our Confirmation Email to you. To cancel your order, you will need to give us your name and address details, as well as your order number.

    If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep. Please note the above does not apply to your orders for Personalised Items (please see our dedicated Personalised order section below).

    Returning goods after despatch

    Cooling off period

    When you order from us online, you are entitled to a cooling off period after despatch of your goods. During this cooling-off period, you can return your goods and receive a full refund (less any postage / shipping charges). Our cooling off period is 14 days (from when you received the goods) which includes any statutory cooling off period.

    This period starts the day the contract is agreed and becomes binding (i.e. you receive a confirmation Email from us) and ends 14 days after the day following delivery of the goods.

    Unless we are at fault (for example where you have received faulty items, or items which are not as described), certain items are excluded from the cooling off period guarantee: these include Personalised Items, as well as pierced items where their packaging has been opened (please also see our dedicated Personalised Items order section below) and items such as earrings where personal hygiene prevents us from re-selling the product further.

    Faulty goods

    If you do receive faulty goods, please contact us via email and describe the matter.

    Returning a gift

    Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods but we will exchange the unwanted gift for Gift Cards to the value of the gift, provided the goods are delivered back  within the Cooling off period.

    Returning goods

    To cancel a contract for sale, you just need to let us know that you have decided to cancel. The easiest way to do this is to fill in the online form on our "CONTACT" page.  

    If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Goods must be returned in their original condition, including immediate packaging, within the cooling off period. We are permitted by law to reduce your refund to reflect any reduction in the value of any product caused by excessive handling of the product by you.

    Exchange & Returns

    In order to help us deal with your returns efficiently, please contact us to let us know that you wish to return your items before you send them to us.


    Should a product be returned for exchange by you or a gift recipient to our Customer Service Center, the following shall apply:  if the product returned is less expensive than the exchanged item, a credit card must be provided to charge the difference in value.  If the product returned is more expensive than the exchanged item, a gift card of the price difference will be issued.


    Please note that all online returns and exchanges are subject to a quality control inspection before they are accepted. Items should be returned in their original condition and include the original sales receipt, certificates and packaging. Where an item is not returned in its original condition, we are permitted by law to reduce your refund to reflect any reduction in the value of the returned item caused by your excessive handling or use of the item (including, for example, any loss of or damage to the item, its presentation box or any certificate). We will refund you on the credit or debit card used by you to pay.

    Personalised Item orders


    When you order a Personalised Item from our website, we will create a specific and potentially unique item designed around your own specific requirements.

    You may change your mind and notify us that you wish to cancel your order for Personalised Item at any time before you receive our Confirmation email of your order for Personalised Items (see Ordering process and contract formation).

    Once you have received our Confirmation email, a binding agreement will be formed and you will no longer have the ability to cancel your order. If however your item is faulty, not as described or does not match the specifications contained in your order, please refer to our Returns & exchanges section.

    We cannot exchange or return earrings, this is for hygiene reasons and we cannot accept items that have been engraved, personalised or altered.

    Gift message service

    If, during the check-out of your Feder Jewellery order, you opt to include a gift message, you acknowledge and agree that the gift message option is provided for your own personal and non-commercial use only. You are entirely responsible for the text and other content of your gift message and Feder Jewellery accepts no liability for any such content. We reserve the right to refuse to print a gift message that contains offensive language and to terminate access to the gift message service at any time.

    Delivery information

    Free secured delivery is provided to all orders on our website.

    Areas of Delivery:

    We only accept orders through this Website for delivery to addresses within the following countries:

    • United Kingdom

    To inquire about deliveries to addresses outside the specified above, please contact us.


    When will I receive my goods?

    We will send you a Despatch Email as soon as your goods has been despatched.

    Normally delivery is 5-7 working days but is also dependent on the location required to deliver to.

    We will make every effort to deliver your goods in accordance with the timescales indicated in our Delivery information page. We will not be liable for delays in delivering your goods where such delay is due to reasons outside of our control.

    Please note that you will need someone to sign and accept delivery.

    Product availability

    If the goods you have ordered are unavailable, you will receive an email notification or call from us to confirm this.

    Delivery Problems:

    If the delivery of your order is delayed, please contact us by email. Upon receiving your order, please carefully inspect the contents of the package. If there are any discrepancies between what you ordered and what you received, please let us know and return any incorrect products to us in accordance with our exchange and returns policy.

    Pricing and payment

    Prices throughout the Website are quoted in British Pounds (£) and payment can only be accepted this currency. Prices include VAT for clients purchasing withing the UK.

    While we make every effort to ensure that the goods shown on our Website are currently available at the price shown on the Website, we cannot guarantee that this will always be the case. Feder Jewellery reserves the right to change the prices of products and services featured on this Website at any time, without notice. If goods you have ordered online are unavailable at the price or conditions shown, you will be notified as soon as possible.

    If a pricing error is made on our Website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. If we cannot get in contact with you to notify you of the error, your order will be cancelled. In those circumstances, no payment will be taken from you or, if applicable, any payment taken in advance will be refunded.

    For Personalised Items, your payment card will be debited when you place the order.

    See Delivery information page for more details on how to have your order delivered for free.

    Changes to Terms & Conditions for Buying Goods Online

    We reserve the right to change these Terms & Conditions for Buying Goods Online from time to time. If this happens, we will post the new Terms & Conditions for Buying Goods Online on the website. If you do not wish your purchase(s) to be governed by the revised Terms & Conditions for Buying Goods Online, you must not place any further orders.

    If any part of these Terms & Conditions for Buying Goods Online is found to be invalid by law, the rest of them remain valid and enforceable.